Returns & Exchanges

At Aetrex, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all footwear and orthotics. If your items are not the perfect fit for your comfort needs, you can return them in their original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Prepaid Label

  Download and print the prepaid shipping label provided by our system to ensure your return is tracked and processed efficiently.

• 3.
  Pack Your Items

  Place the unworn items in their original packaging and securely attach the shipping label to the outside of the box.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.